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Associate Director of Residential Student Experience

Apply now Job no: 540075
Work type: Management (MPP)
Location: San Luis Obispo
Categories: MPP, At-Will, Full Time, Student Services, On-site (work in-person at business location)
Position Description

Job Summary

The incumbent in this position is a member of the University Housing Leadership team. In conjunction with the Executive Director, Directors and other managers, staff, and students, this position assists in carrying out the mission and philosophy of University Housing and is responsible for supporting and contributing to a positive atmosphere that facilitates respect, inclusivity and collaboration. 

Under the general direction of the Director of Residential Student Experience (RSE), the Associate Director of Residential Student Experience is responsible for executing daily management and supervision for the Residential Student Experience First Year and Continuing student program. Residential Student Experience serve nearly 8,800 residents in eleven separate on-campus living communities.  This includes the development and administration of the housing first year and continuing student experiences, overseeing assigned operations for student and professional staff assignments, developing and implementing unit policies and procedures, and supporting the design of future program direction, including emergency and crisis response needs.

The Associate Director supervises staff, Resident Advisors, and student assistants. The Associate Director manages the RSE programming and operations budget, totaling over 3.5 million dollars. The Associate Director represents UH in position searches and campus committees to communicate the needs of RSE and to collaborate to promote student success. The Associate Director serves in the absence of the Director of RSE.

Department Summary

University Housing is a department within Student Affairs that provides an enhanced and quality campus experience for students living on campus. We strive for excellence in our administrative operations, our facilities, student learning, and community building. There is a strong departmental commitment to excellence, teamwork, and professionalism.

Key Qualifications

  • Demonstrated skill and knowledge of residence life and related programming.
  • Knowledge of effective human resources management practices and supervisory skills, including motivation, training, professional development, conflict resolution, and progressive discipline.
  • Understanding and practical application of program development, training, and coordination skills. Ability to research, plan, evaluate and implement student programs and services.
  • Demonstrated skill in extracting, interpreting and compiling qualitative and quantitative data for a variety of audiences, and effectively communicate results of analyses. 
  • Excellent customer service experience, including ability to represent University Housing in a professional and conscientious manner.

Education and Experience

  • Bachelor’s Degree and five years of progressively responsible professional experience in program development, budgeting, student support, crisis intervention, and conduct, including two years in a Student Housing and Residential Life program. At least two years of experience in supervising professional staff. 

Salary and Benefits

The anticipated hiring range for this role is $84,000 - $99,750 Per Year. Note that the offer is calculated based on the background and relevant years of experience of the individual selected.

Cal Poly offers a best-in-class benefits program, including health, dental and vision insurance, retirement participation in the Public Employees' Retirement System, and educational benefits for eligible employees. See our benefits website for additional information. 

Cal Poly

Cal Poly is a nationally-ranked public university located in San Luis Obispo, California, and known for its Learn by Doing philosophy. Each year more than 20,000 top-tier students come to San Luis Obispo to put knowledge into action, taking their learning outside the classroom as they prepare for careers in engineering, agriculture, science, business, humanities and the built environment. Cal Poly’s hands-on philosophy, small class sizes and close student-faculty mentorships result in graduates ready from day one to impact their communities, California and the world. For more information, visit

Diversity Statement

At Cal Poly, we believe that cultivating an environment that embraces and promotes diversity is fundamental to the success of our students, our employees and our community. Bringing people together from different backgrounds, experiences and value systems fosters the innovative and creative thinking that exemplifies Cal Poly's values of free inquiry, cultural and intellectual diversity, mutual respect, civic engagement, and social and environmental responsibility.

Cal Poly's commitment to diversity informs our efforts in recruitment, hiring and retention. Cal Poly is an equal opportunity employer. 

Supplemental Information

Following a conditional offer of employment, a background check (including a criminal records check) must be completed satisfactorily before any candidate may start work with Cal Poly. Failure to satisfactorily complete the background check may result in the withdrawal of the offer of employment. Current employees who are offered positions on campus will be required to undergo a background check for any position where a background check is required by law or that Cal Poly has designated as sensitive.

The person holding this position is considered a 'mandated reporter' under the California Child Abuse and Neglect Reporting Act and is required to comply with the requirements set forth in CSU Executive Order 1083 as a condition of employment.

This position may be "Designated" under California State University's Conflict of Interest Code. This would require the filing of a Statement of Economic Interest on an annual basis and the completion of training within 6 months of assuming office and every 2 years thereafter.

Cal Poly, San Luis Obispo is not a sponsoring agency for staff positions (i.e. H-1B visas).

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