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Job Summary
Under the direction of the Director of Payroll and Benefits, the Benefits Coordinator plays a key role in supporting the organization’s benefits programs and contributing to an engaged and equitable employee experience. This position contributes to the success of benefits administration by coordinating a variety of benefits-related activities, including providing exceptional customer service, eligibility guidance, enrollment assistance and processing, issue resolution, auditing and reporting, and coordinating employee communications, events, webpages, and other benefits-related activities.
This is a full-time temporary position for 12 months and is eligible for full benefits, including medical, dental, vision and CalPERS retirement.
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Department Summary
The Human Resources (HR) department within University Personnel at Cal Poly leads workplace strategies that enable our approximately 3000 employees (staff, faculty and management) to thrive in their roles. Through traditional practices like recruitment, benefits, employee relations, information systems and performance management to strategic practices like professional development, organization development, workforce planning, and engagement, Human Resources is dedicated to cultivating the excellence of all employees.
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Key Qualifications
- General knowledge of employee benefits administration practices. Ability to learn, interpret, and apply a wide variety of policies, procedures, and regulations relating to and impacting employee benefits programs.
- Demonstrated customer service skills, including a high level of diplomacy and professionalism. Ability to analyze and troubleshoot benefits issues and discrepancies within established guidelines, exercising sound judgment in determining when to resolve directly and when to escalate to higher-level professionals.
- Demonstrated ability to act with diplomacy and tact when interacting with others while modeling and maintaining high ethical standards and confidentiality. Ability to appropriately handle sensitive and confidential information. Treats all with dignity, respect, and fairness, and earns trust through consistent alignment of words and actions.
- Demonstrated skill in communicating effectively with all audiences, both verbally and in writing, including the ability to clearly explain benefits programs, eligibility requirements, and procedures to employees at all levels of the organization. Regularly solicits and actively listens to the perspectives of others and incorporates new knowledge into thinking and actions.
- Strong attention to detail and accuracy in processing transactions, maintaining records, and reviewing benefits data.
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Education and Experience
- Equivalent to a bachelor’s degree in a related field. Relevant education and/or experience which demonstrates acquired and successfully applied knowledge and abilities shown above may be substituted for the required education on a year-for-year basis.
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Salary and Benefits
Anticipated Hiring Range: $57,588 - $66,156 per year
Classification Range: $57,588 - $83,904 per year
Factors in determining the appropriate compensation for a role include experience, skills, knowledge, abilities, education, licensure and certifications, and other business and organizational needs. The Anticipated Hiring Range referenced in the job posting is the budgeted salary or hourly range that the University reasonably expects to pay for this position. The Classification Range may be broader than what the University anticipates paying for this position, based on internal equity, budget, and collective bargaining agreements (when applicable).
Cal Poly offers a best-in-class benefits program, including health, dental and vision insurance, retirement participation in the Public Employees' Retirement System, and educational benefits for eligible employees. See our benefits website for additional information.
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Cal Poly
Known for its Learn by Doing philosophy, Cal Poly is ranked among the top 10 public universities in the nation. Each year, more than 23,000 top-tier students come to Cal Poly in San Luis Obispo and Cal Poly Maritime Academy in Solano County to put knowledge into action, taking their learning outside the classroom as they prepare for careers in engineering, agriculture, science, business, humanities, maritime and the built environment. Cal Poly’s hands-on philosophy, small class sizes and close student-faculty mentorships result in graduates ready from day one to impact their communities, California and the world. For more information, visit www.calpoly.edu.
Working Within the California State University System
As part of the California State University, the nation's largest public four-year university system, Cal Poly employees contribute to a broader mission of advancing knowledge, creating opportunity and serving the people of California.
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Equal Opportunity and Excellence in Education and Employment
This position is open and available to all regardless of race, sex, color, ethnicity or national origin. Consistent with California law and federal civil rights laws, Cal Poly provides equal opportunity in education and employment without unlawful discrimination or preferential treatment based on race, sex, color, ethnicity, or national origin. Our commitment to equal opportunity means ensuring that every student and employee has access to the resources and support they need to thrive and succeed in a university environment and in their communities. Cal Poly complies with Title VI of the Civil Rights Act of 1964, Title IX of the Education Amendments of 1972, the Americans with Disabilities Act (ADA), Section 504 of the Rehabilitation Act, the California Equity in Higher Education Act, California’s Proposition 209 (Art. I, Section 31 of the California Constitution), other applicable state and federal anti-discrimination laws, and CSU’s Nondiscrimination Policy. We prohibit discriminatory preferential treatment, segregation based on race or any other protected status, and all forms of discrimination, harassment, and retaliation in all university programs, policies, and practices.
Cal Poly is a diverse community of individuals who represent many perspectives, beliefs and identities, committed to fostering an inclusive, respectful, and intellectually vibrant environment. We cultivate a culture of open dialogue, mutual respect, and belonging to support educational excellence and student success. Through academic programs, student organizations and activities, faculty initiatives, and community partnerships, we encourage meaningful engagement with diverse perspectives. As a higher education institution, we are dedicated to advancing knowledge and empowering individuals to reach their full potential by prioritizing inclusive curriculum development, faculty and staff training, student mentorship, and comprehensive support programs. At Cal Poly, excellence is built on merit, talent, diversity, accessibility, and equal opportunity for all.
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Supplemental Information
Satisfactory completion of a background check (including a criminal records check) is required for employment. Cal Poly will make a conditional offer of employment, which may be rescinded if the background check reveals disqualifying information, and/or it is discovered that the candidate knowingly withheld or falsified information. Current employees who are offered positions on campus will be required to undergo a background check for any position where a background check is required by law or that Cal Poly has designated as sensitive. Failure to satisfactorily complete the background check may affect the continued employment of a current CSU employee who was conditionally offered the position.
The person holding this position is considered a 'mandated reporter' under the California Child Abuse and Neglect Reporting Act and is required to comply with the requirements set forth in CSU Executive Order 1083 as a condition of employment.
Cal Poly is not a sponsoring agency for staff or management positions. Applicants for staff and management positions must be authorized to work for any employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa at this time.
Education Code 89521 Requirements: Applicants will be required to disclose whether they have received a final administrative decision or final judicial decision determining that they have committed sexual harassment within the last 7 years only after a determination is made that they meet the minimum qualifications for the position, and before an offer of employment is extended. Applicants who reach the final stages of the application process must also sign a release form that authorizes the release of information by the applicant’s current and/or former employers to the CSU concerning any substantiated allegations of misconduct.
Positions are posted for a minimum of 14 calendar days.
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