Working Title: Network Analysis

Department Name: Network and Identity

Division: Information Technology

Classification Title: Network and Communication Analyst III

Classification Salary Range: $7,284 - $10,611 per month

Anticipated hiring range for this position is $8,534 - $9,237 Per Month.

Position Summary:

Under the general supervision of the Sr. Director, Infrastructure Services, the incumbent supports the activities of the campus Network Control Center; establishes processes and procedures, and creates related documentation; plans, designs, and installs LAN/WAN/VOIP networks. The incumbent serves as the system administrator for Alcatel Lucent Switches, routers, Palo Alto Firewalls, wireless access points, Aruba wireless network systems, and Campus VOIP systems; monitors network performance and prepares reports troubleshoots network performance as needed. Support includes responding to helpdesk tickets related to enabling/disabling switch ports, and troubleshooting general network wired/wireless problems. The incumbent develops technical and operational network security processes and procedures. Other duties include but are not limited to maintaining an inventory of network assets, up-to-date cut sheets, and staying current with network and data communication technology and trends.

 Key Responsibilities:

• Supports IT Infrastructure, Perform day-to-day operations on the campus network
• Participate in the development and architecture of infrastructure cabling systems for the campus environment from the wiring closet to work area.
• Work on helpdesk tickets as assigned
• Maintain and analyze results from campus firewalls, intrusion detection systems, intrusion prevention systems, network mapping software, and other available enterprise tools.
• Apply patches to campus switches and firewalls.
• Provide timely and courteous resolution of problems associated with network services

Minimum Qualifications:

• Equivalent to a bachelor’s degree in a related field and four years of relevant experience.
• Additional experience which demonstrates acquired and successfully applied knowledge and abilities shown above may be substituted for the required education on a year-for-year basis.
• An advanced degree in a related field may be substituted for the required experience on a year-for-year basis.

 Knowledge, Skills, and Abilities:

• Expertise in overseeing a large and diverse university network.
• Operational knowledge of Cisco, Alcatel-Lucent hardware and software, Unix operating systems
• Hands-on experience with Juniper and Palo Alto network firewall, Aruba network wireless products, and Mitel network voice systems.
• General principles of local and wide area networks, network topologies, network troubleshooting, security, and management 
• Analyze problems, provide appropriate recommendations, and adopt an effective course of action.
• Ability to analyze logs, and system events, and monitor security alerts.
• Complete projects in a timely manner by established deadlines, plan, organize, and handle tasks and projects concurrently
• Work effectively and cooperatively with others in both normal and pressure situations.
• Skilled technical troubleshooter, must be able to analyze and solve complex problems.
• Operational knowledge of and experience with fundamental and core network concepts ( e.g. TCP/IP, NTP, DNS, Ethernet, IP addressing, LAN vs WAN, Cloud computing, ARP, Subnetting, Default gateway, and the use of other protocols)
• Familiar with more advanced network concepts (e.g. LDAP, VPN, Network Firewalls, IDs, IPS, SIEM, Cloud network and security, ACL, and OSI Model.
• Ability to exercise excellent customer service and establish client relationships Writing clear, concise documentation

Preferred Qualifications:

• Undergraduate degree in Computer Science or information technology related field; additional training appropriate to network services, such as CISCO, UNIX, and network management software certification and training.
  A minimum of 5 years of experience installing, supporting, and maintaining networking, wireless, firewall, routers, switches, and other networking devices; active certifications supporting CCNA Routing and switching, Cisco CCNA Security, Comp TIA Security+, Comp TIA Network+, and Comp TIA A+.
  Experience working in an academic environment Experience in project management experience Experience and proficiency with Alcatel Lucent devices Experience and proficiency with supporting VOiP systems
  Experience with every aspect of supporting Telecommunications Rooms ranging from fire-rated plywood to data racks and cabinets, to the equipment in the racks and cabinets
  Hands-on experience with CISCO/Alcatel Lucent products and network management software; successfully implemented and installed entire network architecture

 To view the full position description, click “Position Description” above.

 General Information:                                  

• Satisfactory completion of a background check (including a criminal records check) is required for employment. Failure to satisfactorily complete the background check may affect the application status of applicants or the continued employment of current CSU employees who apply for the position. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Fair Chance Hiring Ordinance and State Law.
• In accordance with the California State University (CSU) Out-of-State Employment Policy, the CSU is a state entity whose business operations reside within the State of California and prohibits hiring employees to perform CSU-related work outside of California.
• California State University Dominguez Hills is not currently sponsoring staff or management positions for H-1B employment visas.
• The CSU system offers a competitive total compensation benefits package for employees and qualifying dependents, including medical, dental, vision, retirement, and tuition assistance. It is our goal to compensate employees equitably and fairly. You can access a full description of our benefits here.

Closing Statement

California State University, Dominguez Hills, is strongly committed to achieving excellence through a diverse workforce. Individuals with disabilities requesting accommodations under the Americans with Disabilities Act (ADA) may call the Human Resources Office at (310) 243-3771.

California State University Dominguez Hills is an Equal Opportunity Employer.  We consider qualified applicants for employment without regard to race, religion, color, national origin, ancestry, age, sex, gender, gender identity, gender expression, sexual orientation, genetic information, medical condition, disability, marital status, or protected veteran status.

Employees at California State University, Dominguez Hills shall abide by the Nondiscrimination Statement.

Education Code 89521 Requirements: Applicants will be required to disclose whether they have received a final administrative decision or final judicial decision determining that they have committed sexual harassment within the last 7 years only after a determination is made that they meet the minimum qualifications for the position, and before an offer of employment is extended.

Applicants who reach the final stages of the application process must also sign a release form that authorizes the release of information by the applicant’s current and/or former employers to the CSU concerning any substantiated allegations of misconduct.