Salary and Benefits

Salary Range: $6,320.00 per month to $9,014.00 per month. PLEASE NOTE: The starting salary placement depends on qualifications and experience and is anticipated to be in the range of $6,320.00 per month to $7,667.00 per month.

Cal State East Bay offers a broad range of benefits that includes medical, dental, vision, retirement (CalPERS), 401k, 457, 403(b), dependent and health care reimbursement accounts, life insurance, vacation and sick, 14 paid holidays, one personal holiday and tuition fee waiver.

For more information on the benefits program, please visit our benefits website. The CSU Total Compensation Calculator demonstrates the significance of our benefits package.

This position may be eligible to participate in the Cal State East Bay hybrid telecommute program subject to management approval. 

Classification

Student Services Professional IV

About Cal State East Bay

Cal State East Bay's beautiful main campus is located in the Hayward hills with panoramic views of the San Francisco Bay shoreline. Situated above the city of Hayward, the campus offers an ideal setting for teaching and learning and yet easy access to the many cities along the bay. The University has a satellite campus in Concord, a professional development center in Oakland and a significant presence online. Founded in 1957, Cal State East Bay is one of 23 universities of the California State University system (CSU). Cal State East Bay is recognized as a regionally engaged and globally oriented university with a strong commitment to academic innovation, student success, engaged and service learning, diversity, and sustainability.

About the Position

Please Note: Review of applications will begin on November 11, 2025.

The Online BSBA Program Coordinator is housed within the Online BSBA Program Office, a unit of the College of Business & Economics (CBE) Student Success & Support Center. This role coordinates the Online BSBA program, which is a component of the Special Sessions programs. This position oversees office management, leads Online BSBA staff, preparation of schedules, maintenance of program reports and statistics, which includes retention and graduation rates, determination of eligibility to the program, preparation of program evaluations, advising, and general day-to-day operations.

This position regularly communicates and collaborates with the CBE Office of Undergraduate Advising and Advising Resource Center to maintain standard advising practices and support for all Business Administration students.

Responsibilities

Program Coordination 

• Manage day-to-day operations of the BSBA Online program and lead office staff and student assistants. Run BSBA Online staff meetings, and participate in broader staff meetings, professional development workshops, and training consistent with unit plans, goals, and objectives, as a means to enhance performance, improve communication, and promote teamwork.
• Monitor BSBA Online staff performance and morale and provide feedback to the appropriate administrator.
• Provide and participate in training, mentoring, and instruction to build BSBA Online staff competencies to support their work with students, staff, and faculty.
• Exercise professional judgement and expertise coordinating day-to-day functions of the BSBA Online program.
• Work directly with CBE Department Chairs, Assoc. Dean, Dean, Program Coordinator of B.S. in Business Administration, and University Extension Leadership to prepare the quarterly and annual schedules of BSBA Online courses.
• Interpret, enforce, and advise all students or prospective students, faculty, staff, and the general public, in group and individual sessions, regarding the BSBA Online degree and related University academic policies, procedures, laws, and regulations.
• Provide relevant training to those needing more in-depth assistance.
• Assess the BSBA Online program to identify areas for improvement and provide recommendations to the Associate Dean, BSBA Program Coordinator, and Dean. Collaborate with the CBE Office of Undergraduate Advising to implement necessary changes and ensure consistency across all program formats.
• Develop timelines and calendars that are clear and communicate to appropriate University partners, maintaining active involvement with other University offices to meet shared goals.
• Oversee maintenance of BSBA Online reports (such as the “Admitted and Registered”), log curriculum materials for planning, advising, and evaluation purposes.
• Partner with the CBE Office of Undergraduate Advising and the Advising Resource Center to ensure consistent advising practices and coordinated support for all Business Administration students.

Admissions, Advising, and Registration 

• Oversee process of determining major-related eligibility to the BSBA Online program and notify the Admissions Dept. Notify students of final decision and provide students with a personalized plan for degree completion.
• Oversee comprehensive program-related service and advice for potential, current, and returning students for the BSBA Online degree.
• Direct the notification of students for registration in new courses or sections, including how they may be used in specific concentrations, as well as other data which affects the BSBA Online students.
• Disseminate current and accurate BSBA Online program and related University registration data (deadlines, registration, policies, etc.), to students, faculty, and staff to promote timely enrollment.
• Track students from admission through graduation, to calculate retention and graduation rates for planning and reporting purposes.

Statistical Data, Recruitment, and Curriculum

• Provide Dept. Chairs, Assoc. Dean, Program Coordinator of B.S. in Business Administration and Dean with statistical data for planning purposes.
• Prepare reports using metrics to quantify students' progress in the BSBA Online Program.
• Provide and analyze metric data for specific groups of students within the BSBA Online Program, for AACSB reaccreditation purposes.
• Conduct student surveys for assessment of the BSBA Online program.
• In conjunction with the CBE Dean’s Office, Program Coordinator of B.S. in Business Administration, and the CBE Marketing & Communications, implement the agreed upon strategies, goals, and objectives for marketing, recruitment, and outreach.
• Formulate and implement strategies to improve retention and graduation rates. This includes presenting specific webinars for Online Orientation, "At Risk" students (on probation, and/or not making progress towards completion), and continuing students.
• Manage BSBA Online program participation in outreach and recruitment programs, in partnership with CBE and Student Outreach.
• Participate and represent CBE at events to support the transition of new or prospective students.
• Work closely with other University Departments (including, but not limited to Admissions, Advising Resource Center, Academic Resources & Planning, Office of the Registrar, and academic departments), to coordinate participation and cooperation in programs associated with the BSBA Online degree, and all CSUEB and legislative initiatives related to transfer and student success.
• Manage content listed on printed materials and websites that relate to the BSBA Online program.
• Facilitate selection criteria for the BSBA Online Merit Award, create application and set timeline, notify students, as well as University offices which must take relevant actions, on a quarterly basis.

Office Support

• Support the overall success of the CBE Student Success & Support Center by performing additional duties as assigned.
• Represent the College at key university events such as Orientation, Commencement, Preview Day, and Welcome Day, including occasional evening and weekend commitments.
• Provide training and guidance to advisors, administrative support staff, and student assistants as needed.
• Actively participate in University, College, and advising-related meetings, workshops, training sessions, webinars, and professional development opportunities.
• Serve as an engaged member of CBE, University, and University Extension committees, including the BSBA Steering Committee, and maintain strong partnerships with CSU campuses and feeder institutions.

Minimum Qualifications

Experience 

• Possession of these knowledge and abilities is typically demonstrated through the equivalent to four years of
  progressively responsible professional student services work experience which includes experience in advising
  students individually and in groups, and in analysis and resolution of complex student services problems.
• A master’s degree in counseling, Clinical Psychology, Social Work, Education or a job‑related field may be substituted for
  one year of professional experience.
• A doctorate degree and the appropriate internship or clinical training in counseling, guidance or a job‑related field may be substituted for two years of the required professional experience for positions with a major responsibility for professional, personal or career counseling.
  

Education 

• Equivalent to graduation from a four-year college or university in a related field plus upper division or graduate course work in counseling techniques, interviewing and conflict resolution where such are job related.

Required Qualifications

Skills

• Detail oriented.
• Strong and clear written and verbal communication.
• In-depth knowledge of Microsoft Office Suite, Google Suite, MyCSUEB, Salesforce, Zoom and advising technology.
• Demonstrated experience in strategic planning.
• Demonstrated experience in compiling statistical data and presenting data in a clear and comprehensive format.

Abilities 

• Demonstrated ability to build strong, collaborative relationships with faculty, staff, and colleagues within the BSBA Program Office, CBE, and across campus.
• Foster an inclusive and supportive work environment that values cultural diversity and promotes equitable engagement with individuals from all backgrounds.
• Ability to establish a strong positive rapport with prospective and current students, and communicate accurate information regarding admission, registration, major and graduation requirements, and other related processes.
• Ability to lead a team and communicate the vision of the program, creating clear goals and purpose.
• Ability to work evenings and weekends for special events, when needed.

Condition(s) of Employment

Satisfactory completion of a background check (including LiveScan, as appropriate), that may include, but is not limited to: criminal records check, verification of academic credentials, licenses, certificates, credit history, professional references and/or verification of work history is required for employment.  Cal State East Bay will issue a conditional offer of employment to the selected candidate, which may be rescinded if the background check reveals disqualifying information, and/or it is discovered that the candidate knowingly withheld or falsified information. Unsatisfactory results may also affect the continued employment of current Cal State East Bay employees who were conditionally offered the position.

All background checks are conducted through the university's third party vendor, Accurate. LiveScan is conducted through the University Police Department.

EEO Statement

All university programs and activities are open and available to all regardless of race, sex, color, ethnicity or national origin. Consistent with California law and federal civil rights laws, Cal State, East Bay provides equal opportunity in education and employment without unlawful discrimination or preferential treatment based on race, sex, color, ethnicity, or national origin. Our commitment to equal opportunity means ensuring that every student and employee has access to the resources and support they need to thrive and succeed in a university environment and in their communities. The CSU complies with Title VI of the Civil Rights Act of 1964, Title IX of the Education Amendments of 1972, the Americans with Disabilities Act (ADA), Section 504 of the Rehabilitation Act, the California Equity in Higher Education Act, California’s  Proposition 209 (Art. I, Section 31 of the California Constitution), other applicable state and federal anti-discrimination laws, and CSU’s Nondiscrimination Policy. We prohibit discriminatory preferential treatment, segregation based on race or any other protected status, and all forms of discrimination, harassment, and retaliation in all university programs, policies, and practices.

Other Information

All California State University campuses, including Cal State East Bay, are smoke and tobacco-free.  For more information, please visit our website here.

In compliance with state and federal crime awareness and campus security legislation, including The Jeanne Clery Disclosure of Campus Security Policy and Crime Statistics Act, the Cal State East Bay Annual Campus Security Report is available here. 

Sponsorship

Cal State East Bay is not a sponsoring agency for Staff or Management positions and we are not an E-Verify employer.

Mandated Reporter

The incumbent in this position may be considered a mandated reporter under the California Child Abuse and Neglect Reporting Act and will be required to comply with requirements set forth in the CSU Executive Order 1083 as a condition of employment.