Job Summary:

Under the general supervision of the AVP for Student Affairs/Dean of Students, the Director of Basic Needs & Student Support will direct, manage, and lead the university’s Basic Needs & Student Support department, as well as serve as the California State University, San Bernardino (CSUSB) primary campus contact for all basic needs’ functions for CSUSB students for internal and external stakeholders.

Duties and Responsibilities:

• Serve as primary contact for CSUSB basic needs functions, programs, and services with students, Chancellor’s Office, campus, and external partners.
• Provide leadership and direct supervision for staff and students across San Bernardino and Palm Desert campuses; coordinate activities and services.
• Manage fiscal resources in alignment with CSU and campus policies; collaborate with Student Affairs VP Office for compliance and reporting.
• Oversee resource distribution, dining and housing collaborations, and secure additional partnerships.
• Lead planning, design, and implementation of Basic Needs programs, including workflow coordination across campuses.
• Develop and oversee resources, events, and services supporting student housing, food, mental health, and employment; build partnerships with food banks, housing agencies, and nonprofits.
• Ensure compliance with Clery, FERPA, and Title IX; serve as mandatory reporter in coordination with Title IX Office.
• Collect, analyze, and report data (narrative, statistical, and financial) for monthly/annual reports and presentations to leadership and stakeholders.
• Conduct presentations on program impact, priorities, and goals.
• Maintain accurate, confidential student and program records across multiple agencies.
• Identify, cultivate, and steward donors; meet with prospects and current supporters to advance fundraising goals.
• Lead donor programming, annual giving campaigns, and fundraising events supporting basic needs initiatives.
• Build strategic partnerships with campus and external entities to support SB and PDC Den supply needs and address student insecurities.
• Research, write, and manage grant proposals (public and private), ensuring goals, deliverables, and reporting requirements are met.
• Oversee cross-divisional initiatives to expand student access to basic needs resources.
• Develop and implement creative marketing plans and materials (virtual and in-person) to promote services.
• Establish and manage corporate relations, including in-kind support for basic needs initiatives.
• Serve as campus designee for governmental partnerships, collaborating to expand programs such as CalFresh for SB and PDC campuses.
• Serve and be an active member of the CSUSB CARE Team, to render services as needed and to serve as a liaison for complex and/or sensitive student concerns related to food insecurity and other contributing factors (i.e., homelessness, loss of job, etc.).
• Manage Basic Needs & Student Support staff in the identification of root issues and provide guidance regarding access to internal and external resources.
• Manage marketing campaigns to increase campus awareness of functions, services, and programs offered.
• Serve students’ interest in the creation of effective, solution-oriented approaches to address basic needs initiatives.
• Lead and manage all efforts to collect, evaluate, and analyze data to support the impact and growth of basic needs.
• Incumbent will participate in CSUSB & Palm Desert Campus programs committee and campus partnerships as needed.
• Serve on division-wide or campus committees to advance the division’s and/or university’s strategic mission and goals.
• Other Duties as assigned.

Minimum Qualifications: Required Education and Experience

• Minimum of 3-5 years of experience and working knowledge of higher education and/or student affairs.
• Bachelor’s degree in Higher Education, Counseling & Guidance, Social Work, or related field.

Required Qualifications

• Committed to student success through care, compassion, and advocacy.
• Skilled in communicating with diverse stakeholders, from students to executive leadership, to promote and support basic needs initiatives.
• Experienced in building and maintaining strong partnerships with individuals and organizations to advance student well-being.
• Knowledgeable of higher education and student affairs trends, applying innovative solutions to support retention, graduation, and DEI goals.
• Strong understanding of unit functions and responsibilities to effectively serve the campus community.
• Adept at determining appropriate actions to sustain operations and long-term engagement.
• Demonstrated leadership in managing administrative processes and initiatives.
• Proficient in collecting and analyzing data to guide resource allocation and decision-making.
• Familiar with campus business practices to deliver efficient and impactful basic needs services.

Preferred Qualifications

• Master’s or doctoral level degree preferred in Higher Education, Educational Leadership, Student Affairs, and/or related field.

Compensation and Benefits:

Anticipated Hiring Range: $102,540 - $107,667 per month

The salary offered will take into account internal equity and experience among other factors.

The CSU system provides a comprehensive benefit package that includes medical, dental and vision plans, membership in the California Public Employees Retirement System (CalPERS), sick and vacation time, and 15 paid holidays a year. Eligible employees are also able to participate in the fee waiver education program. A summary of benefit information can be found here.

Position Information:

Work status: Full-time/Exempt/At-will

Academic year schedule: Monday through Friday (8:00 am – 5:00 pm), some evenings/weekends.

Summer schedule: Monday through Thursday (7:00 am - 5:30 pm), some evenings/weekends.

This is a full-time management (MPP) position.  MPP employees serve at the pleasure of the campus President.  MPPs do not serve a probationary period and never receive permanent status.

This position is a "designated position" in the California State University's Conflict of Interest Code. The scope of responsibilities for this position includes making or participating in decisions that may have a material financial benefit to the incumbent. Therefore, the individual holding this position is required to file an initial Conflict of Interest: Statement of Economic Interests ("Form 700") within thirty (30 days) from the date of hire and on an annual basis. In addition, the individual holding this position must complete the required conflict of interest training within thirty (30) days of their appointment and at least once during each consecutive period of two calendar years following the appointment, subject to the Fair Political Practices Commission regulations.

First considerations will be given to candidates who apply by October 3, 2025 and will continue until the position is filled; however, the position may close when an adequate number of qualified applications are received.

As of January 1, 2022, the CSU Out-of-State Employment Policy prohibits the hiring of employees to perform CSU-related work outside the state of California.

California State University, San Bernardino is not a sponsoring agency for staff or management positions (i.e. H1-B Visas).

Conditions of Employment

Background Check

Satisfactory completion of a background check (including a criminal records check) is required for employment.  CSU will make a conditional offer of employment, which may be rescinded if the background check reveals disqualifying information, and/or it is discovered that the candidate knowingly withheld or falsified information.  Failure to satisfactorily complete the background check may affect the continued employment of a current CSU employee who was conditionally offered the position.

Drivers License Check

Possession of a valid Driver's License is required.  Employees in this position will be enrolled in the Department of Motor Vehicles (DMV) Government Employer Pull Notice Program which confirms possession of a valid driver's license and reflects driving record.

Mandated Reporter

The person holding this position is considered a `mandated reporter' under the California Child Abuse and Neglect Reporting Act and is required to comply with the requirements set forth in CSU Executive Order 1083 as a condition of employment.

Campus Security Authority

This position is designated as a Campus Security Authority (CSA) position under the federal Jeanne Cleary Disclosure of Campus Security Policy and Campus Crime Statistics Act. CSAs are responsible for reporting allegations of Clery Act Crimes reported to them or that they witness. CSA training is required.

I-9

CSUSB hires only individuals lawfully authorized to work in the United States. In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire.  See Form I-9 Acceptable Documents at https://www.uscis.gov/i-9-central/form-i-9-acceptable-documents.

Statement of Commitment to Diversity

In our commitment to the furthering of knowledge and fulfilling our educational mission, California State University, San Bernardino seeks a campus climate that welcomes, celebrates, and promotes respect for the entire variety of human experience. We welcome people from all backgrounds, and we seek to include knowledge and values from many cultures in the curriculum and extra-curricular life of the campus community. We will create, promote, and maintain activities and programs that further our understanding of individual and group diversity. We will also develop and communicate policies and promote values that discourage intolerance and discrimination.

California State University, San Bernardino is proud to be an Affirmative Action/Equal Opportunity Employer. We recruit, hire, train, and administer all personnel actions without regard to race, ethnicity, religion, color, caste, national origin, ancestry, age, sex, gender, gender identity, gender expression, sexual orientation, socioeconomic status, genetic information, medical condition, disability, marital status, protected military or veteran status, or any other status protected by applicable law. This position adheres to CSU policies against Sex Discrimination, Sexual Harassment, and Sexual Violence, including Domestic Violence, Dating Violence, and Stalking. This requires completion of Sexual Violence Prevention Training within 6 months of assuming employment and on a two-year basis thereafter. (Executive Order 1096) For more information about Diversity & Inclusion at CSUSB, please visit https://www.csusb.edu/human-resources/diversity-inclusion

Closing Statement:

Reasonable Accommodation

We provide reasonable accommodations to applicants and employees with disabilities. Applicants with questions about access or requiring a reasonable accommodation for any part of the application or hiring process should contact CSUSB Benefits at benefits@csusb.edu. 

 Smoking

CSUSB is a smoke and tobacco-free campus.  See policy at  https://calstate.policystat.com/policy/6591951/latest/.

Clery Act

In compliance with state and federal crime awareness and campus security legislation, including The Jeanne Clery Disclosure of Campus Security Policy and Crime Statistics Act, California Education Code section 67380, and the Higher Education Opportunity Act (HEOA), the Cal State San Bernardino Annual Security and Fire Safety Report is available at: https://www.csusb.edu/clery-act