Job Summary:

This role advises international students, including partnership program participants, transitory students, and exchange students, on a wide range of moderately complex and/or sensitive issues. These issues include immigration matters, campus procedures and policies, cultural and social adjustment, and academics to help students achieve their educational and career goals. Additionally, the position supports visiting scholars and provides them with needed immigration support.

Duties and responsibilities

Under the general supervision of Associate Dean, the International Student Advisor performs the following duties in the Center for International Studies and Programs (CISP) in the areas of immigration advising, student success, and academic support:

• Serves as Designated School Official and Alternate Responsible Officer to support the immigration needs of international students and scholars (both F and J visas)

• Advise individually and proactively F-1 students, J-1 students and/or scholars on a variety of moderately complex topics regarding immigration, finances, financial aid, academic and personal matters

• Review, analyze, and process all student and scholar requests, including those related to maintaining (e.g., reduced course load) or regaining (e.g., reinstatement) immigration status.

• Demonstrate sound decision-making skills. Use knowledge and judgment to recommend solutions to problems where precedent may not exist.

• Create and maintain records accurately and timely in the Student and Exchange Visitor Information System (SEVIS)

• Monitor and respond to SEVIS Alerts regularly and independently

• Utilize working knowledge of the practices and procedures on campus to support students and faculty with the requirements related to on-campus employment.

• Guide students through the application process for off-campus employment (e.g., curricular and optional practical training)

• Stay abreast of federal regulations and California State University policies related to international students on F or J visas

Student Success:

• Coordinates group advising sessions and participates in planning and implementing orientation for international students, including airport pick-ups and move-in support as needed

• Establishes and maintains effective working relationships with a wide range of students, faculty and the general public including the ISS unit and other campus, community, and government support services for international students

• Participates in the coordination and delivery of college- and campus-wide programming catered to international students and internationalization and enrollment management efforts.

• Collaborates with International Admissions, Student Financial Services, International Extension Programs, and other offices to ensure efficient student recruitment, admission, enrollment, and orientation each term

• Creates content to increase engagement, raise awareness, and foster collaboration and communication among students and campus in support of outcome-based orientation, transition, belonging, and success programming for international students

• Drafts and delivers student communication plans that support awareness, preparation and notifications of upcoming events, campus/community services, issues/concerns, timelines for required documents, and other international student requirements for successful program integration and academic success

• Ensures effective program coordination for partnership students by using initiative and resourcefulness to plan and implement long-term program improvements; provides timely correspondence; document processing, recruitment timelines, and program assessment and improvement

Academic Support:

• Monitors students' academic progress

• Provides advice and assistance to students regarding progress toward degree and/or program completion; Identifies presents alternative academic options when needed; resolves scheduling conflicts; supports the resolution of similar issues; and refers students to relevant campus resources

• Communicates proactively with international partners, campus stakeholders (e.g., Academic Success and Undergraduate Advising and the Office of Graduate Studies), and academic departments on students’ needs and status

Other Duties

• Coordinates the efforts of ISS’ student assistants

• Perform other classification-related duties as assigned

 

Minimum Qualifications:

• Education: Equivalent to graduation from a four-year college or university in one of the behavioral sciences, public or business administration or a job-related field. (Additional specialized experience during which the applicant has acquired and successfully applied the knowledge and abilities may be substituted for the required education on a year-for-year basis.)
• Experience: Equivalent of two years of professional experience in one of the student services program areas or in a related field; experience should give evidence of a competence and indicate the potential for further growth. (A master's degree in a job-related field may be substituted for one year of the professional experience.)

Required Qualifications:

• Working knowledge of the practices, procedures and activities of the program to which assigned.
• General knowledge of the methods and problems of organizational and program management.
• General knowledge of research and interview techniques; and of the principles of individual and group behavior.
• Ability to interpret and apply program rules and regulations.
• Ability to use initiative and resourcefulness in planning work assignments and in implementing long-range program improvements.
• Ability to obtain factual and interpretive information through interviews.
• Ability to reason logically; ability to collect, compile, analyze and evaluate data and make verbal or written presentation based on these data.
• Ability to advise students individually and in groups on routine matters where required;
• Ability to recognize multicultural, multi-sexed and multi-aged value systems and work accordingly.
• Ability to establish and maintain cooperative working relationships with faculty, CSU administrators, student organizations, private and public agencies and others in committee work, and student advising and community contacts.
• Ability to rapidly acquire a general knowledge of the overall operation, functions and programs of the campus to which assigned.
• Demonstrated ability to make decisions and carry through actions having implications with regard to other program or service areas.

Preferred Qualifications:

• Master’s degree in a related field, for example, Counseling, Communication, Education, or International Studies
• Second language abilities
• Ability to communicate with multicultural groups and individuals.
• 1-3 years’ experience in Advising international students
• Knowledge of degree requirements and partnership articulation agreements at CSUSB
• Specialized skills in design, presentations, and communication planning in support of academic success
• Knowledge and experience with PeopleSoft, EAB/Navigate, and Online Service Request processes
• Knowledge of immigration regulations and laws regarding F-1 and J-1 visas in support of partnership and exchange student needs
  
  

Compensation and Benefits:

Anticipated Hiring Range: $4,841 - $5,083 per month

Classification Salary Range: $4,841 - $6,884 per month

 

The salary offered will take into account internal equity and experience among other factors.

The CSU system provides a comprehensive benefit package that includes medical, dental and vision plans, membership in the California Public Employees Retirement System (CalPERS), sick and vacation time, and 15 paid holidays a year. Eligible employees are also able to participate in the fee waiver education program. A summary of benefit information can be found here.

 

Position Information:

Full-time Exempt Probationary

Academic year schedule: Monday through Friday (8:00 am – 5:00 pm), some evenings/weekends.

Summer schedule: Monday through Thursday (7:00 am - 5:30 pm), some evenings/weekends.

The application deadline is: September 26, 2024

 

As of January 1, 2022, the CSU Out-of-State Employment Policy prohibits the hiring of employees to perform CSU-related work outside the state of California.

California State University, San Bernardino is not a sponsoring agency for staff or management positions (i.e. H1-B Visas).

 

Conditions of Employment

Background Check

Satisfactory completion of a background check (including a criminal records check) is required for employment.  CSU will make a conditional offer of employment, which may be rescinded if the background check reveals disqualifying information, and/or it is discovered that the candidate knowingly withheld or falsified information.  Failure to satisfactorily complete the background check may affect the continued employment of a current CSU employee who was conditionally offered the position.

Mandated Reporter

The person holding this position is considered a `mandated reporter' under the California Child Abuse and Neglect Reporting Act and is required to comply with the requirements set forth in CSU Executive Order 1083 as a condition of employment.

I-9

CSUSB hires only individuals lawfully authorized to work in the United States. In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire.  See Form I-9 Acceptable Documents at https://www.uscis.gov/i-9-central/form-i-9-acceptable-documents.

Statement of Commitment to Diversity

In our commitment to the furthering of knowledge and fulfilling our educational mission, California State University, San Bernardino seeks a campus climate that welcomes, celebrates, and promotes respect for the entire variety of human experience. We welcome people from all backgrounds, and we seek to include knowledge and values from many cultures in the curriculum and extra-curricular life of the campus community. We will create, promote, and maintain activities and programs that further our understanding of individual and group diversity. We will also develop and communicate policies and promote values that discourage intolerance and discrimination.

California State University, San Bernardino is proud to be an Affirmative Action/Equal Opportunity Employer. We recruit, hire, train, and administer all personnel actions without regard to race, ethnicity, religion, color, caste, national origin, ancestry, age, sex, gender, gender identity, gender expression, sexual orientation, socioeconomic status, genetic information, medical condition, disability, marital status, protected military or veteran status, or any other status protected by applicable law. This position adheres to CSU policies against Sex Discrimination, Sexual Harassment, and Sexual Violence, including Domestic Violence, Dating Violence, and Stalking. This requires completion of Sexual Violence Prevention Training within 6 months of assuming employment and on a two-year basis thereafter. (Executive Order 1096) For more information about Diversity & Inclusion at CSUSB, please visit https://www.csusb.edu/human-resources/diversity-inclusion

 

Closing Statement:

Reasonable Accommodation

We provide reasonable accommodations to applicants and employees with disabilities. Applicants with questions about access or requiring a reasonable accommodation for any part of the application or hiring process should contact CSUSB Benefits at benefits@csusb.edu.

Smoking

CSUSB is a smoke and tobacco-free campus.  See policy at  https://calstate.policystat.com/policy/6591951/latest/.

Clery Act

In compliance with state and federal crime awareness and campus security legislation, including The Jeanne Clery Disclosure of Campus Security Policy and Crime Statistics Act, California Education Code section 67380, and the Higher Education Opportunity Act (HEOA), the Cal State San Bernardino Annual Security and Fire Safety Report is available at: https://www.csusb.edu/clery-act.