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Transfer Center Assistant Director

Apply now Job no: 535512
Work type: Staff
Location: San Luis Obispo
Categories: Unit 4 - APC - Academic Professionals of California, Probationary, Full Time, Student Services
Position Description

Job Summary

Under the general supervision of the Assistant Vice Provost for University Advising, the Transfer Center Assistant Director is directly responsible for overseeing the Transfer Center, including the creation of specific academic support resources and programs for transfer students. The Assistant Director identifies institutional barriers to transfer student academic success, utilizing high-level analytical and interpersonal skills to work across campus to propose, recommend, and implement solutions. In collaboration with college advisors, department heads and chairs, and associate deans, as well as the Office of the Registrar and Admissions, the Assistant Director works to create a “transfer student lifecycle of support” from the onboarding process to graduation. The Assistant Director also serves as a resource for transfer initiatives on campus, reviews research on transfer inclusive practices, and provides transfer student inclusive training to faculty, staff, and students. 

Department Summary

University Advising (UA), a division of Academic Affairs, is responsible for integrating, facilitating, coordinating, synthesizing, enabling, and fostering outcomes driven efforts that support student success (e.g., retention, persistence, and graduation). Through its unique range of campus-wide programs and initiatives, UA provides leadership, services, and resources to support all Cal Poly students in reaching their academic goals. UA does this by delivering time-sensitive, inclusive academic advising and support; advocating for the academic needs of marginalized students; ensuring, through assessment and continuous review, that academic success policies and procedures are consistent and equitable; and removing institutional barriers to increase student retention and graduation. UA partners with peer, faculty and professional advisors and provides them with the training they need to empower every Cal Poly student with the confidence, and sense of belonging essential for academic success. 

Key Qualifications

  • Provide operational oversight for the Transfer Center, including tracking the budget; work independently and take initiative to assess programmatic needs; hire, train, and supervise student assistants to serve as program leads and peer mentors; and develop and implement programs, services, and communications.
  • Bring together disparate groups to solve campus issues that affect transfer student recruitment, onboarding, retention, and graduation. Lead these varying groups of campus-wide partners in the processes of analyzing and evaluating data, defining complex organizational, policy or procedural problems, and providing various alternative courses of actions to help remove barriers and solve campus-wide issues that transfer students’ experience.
  • Track activities across campus that are directly related to transfer students and contribute to transfer success. Compile and share with campus leadership qualitative and quantitative data about transfer students on campus and recommend changes to improve transfer student success and retention and the impact of the Transfer Center.
  • Facilitate and participate in campus conversations pertaining to CSU system-wide needs addressing articulation, and other transfer related initiatives to help Cal Poly become more transfer friendly around curriculum and articulation.
  • Propose and implement changes to improve Cal Poly’s transfer student experience. Connect with partners on campus including Admissions, Office of the Registrar, Academic Programs and Planning, colleges, and Student Affairs to develop transparent processes and pathways for transfer students.

Education and Experience

• Bachelor's degree in a related field plus upper division or graduate course work in counseling techniques, interviewing, and conflict resolution.
• Four years of progressively responsible professional student services work experience, which includes experience in advising students individually and in groups, and in analysis and resolution of complex student services problems.
• A Master’s degree in counseling, clinical psychology, social work or a job related field may be substituted for one year of professional experience.
• A doctorate degree and the appropriate internship or clinical training in counseling, guidance or a job related field may be substituted for two years of the required professional experience for positions with a major responsibility for professional, personal or career counseling.

Salary and Benefits

Anticipated Hiring Range: $68,000 - $80,000 annually

Classification Range: $66,780 - $95,256 annually

Cal Poly offers a best-in-class benefits program, including health, dental and vision insurance, retirement participation in the Public Employees' Retirement System, and educational benefits for eligible employees. See our benefits website for additional information. 

Cal Poly

Cal Poly is a nationally-ranked public university located in San Luis Obispo, California, and known for its Learn by Doing philosophy. Each year more than 20,000 top-tier students come to San Luis Obispo to put knowledge into action, taking their learning outside the classroom as they prepare for careers in engineering, agriculture, science, business, humanities and the built environment. Cal Poly’s hands-on philosophy, small class sizes and close student-faculty mentorships result in graduates ready from day one to impact their communities, California and the world. For more information, visit

Diversity Statement

At Cal Poly, we believe that cultivating an environment that embraces and promotes diversity is fundamental to the success of our students, our employees and our community. Bringing people together from different backgrounds, experiences and value systems fosters the innovative and creative thinking that exemplifies Cal Poly's values of free inquiry, cultural and intellectual diversity, mutual respect, civic engagement, and social and environmental responsibility.

Cal Poly's commitment to diversity informs our efforts in recruitment, hiring and retention. Cal Poly is an equal opportunity employer. 

Supplemental Information

Following a conditional offer of employment, a background check (including a criminal records check) must be completed satisfactorily before any candidate may start work with Cal Poly. Failure to satisfactorily complete the background check may result in the withdrawal of the offer of employment. Current employees who are offered positions on campus will be required to undergo a background check for any position where a background check is required by law or that Cal Poly has designated as sensitive.

The person holding this position is considered a 'mandated reporter' under the California Child Abuse and Neglect Reporting Act and is required to comply with the requirements set forth in CSU Executive Order 1083 as a condition of employment.

Cal Poly, San Luis Obispo is not a sponsoring agency for staff positions (i.e. H-1B visas).

Positions are posted for a minimum of 14 calendar days.

Advertised: Pacific Standard Time
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