Job Summary

Under general supervision and as part of a DevOps team, this position operates, supports, and maintains services and moderately complex technical integrations across multiple systems, including monitoring, integrating, and maintaining services and application releases. This includes both in-house applications and acquired commercial or external tools, such as Cloud-hosted SaaS services. This position anticipates issues and devises automations and resolution methodologies, including providing non-routine maintenance, and long-term assistance to ensure subsystems and infrastructure function together efficiently, to meet business needs. Additionally, this positions serves as a Tier 2 escalation point of contact for internal and external stakeholders, identifies needs, provides solution options, and communicates issue updates and resolutions.

This position is eligible for remote work pursuant to Cal Poly’s Telecommuting and Remote Work Guidelines and the CSU policy requiring that all work be performed within the State of California.

Department Summary

Information Technology Services (ITS) is a fast-moving team that is responsible for helping Cal Poly achieve academic excellence through developing and implementing learning, teaching, and administrative solutions which leverage technology that align with strategic goals and objectives. With a focus on continuous improvement, ITS fosters innovation, supports continuous learning, and develops people to their full potential. Our team of more than 170 professionals works in a DevOps environment to shape the technology landscape at Cal Poly.

Key Qualifications

• Demonstrated experience supporting, maintaining, and integrating enterprise applications.
• Demonstrated experience using modern scripting languages (e.g., Bash, Python, Powershell)
• Working knowledge of software development life cycle (SDLC), continuous improvement and change management business practices.
• Thorough working knowledge of testing practices and application debugging and troubleshooting procedures.
• Demonstrated ability to identify and implement critical maintenance fixes and to isolate and correct malfunctions, including interface problems.

Education and Experience

• Bachelor’s degree and two years of relevant experience. Additional qualifying experience may be substituted for up to two years of the required education on a year-for-year basis. 

Salary and Benefits:

Anticipated Hiring Range: $80,000 - $95,772 per year

Classification Range: $56,136 - $138,564 per year

Cal Poly offers a best-in-class benefits program, including health, dental and vision insurance, retirement participation in the Public Employees' Retirement System, and educational benefits for eligible employees. See our benefits website for additional information. 

Cal Poly

Known for its Learn by Doing pedagogy, Cal Poly is the flagship of the world-renowned California State University system. Annually recognized as one of the top public universities in the nation, Cal Poly continues to offer an academic curriculum based on learned experience gained through real-world practice. Located in San Luis Obispo, Cal Poly is nestled comfortably among the coastal foothills, minutes from the Pacific Ocean and equidistant to the Bay Area and Los Angeles.

Diversity Statement

At Cal Poly, we believe that cultivating an environment that embraces and promotes diversity is fundamental to the success of our students, our employees and our community. Bringing people together from different backgrounds, experiences and value systems fosters the innovative and creative thinking that exemplifies Cal Poly's values of free inquiry, cultural and intellectual diversity, mutual respect, civic engagement, and social and environmental responsibility.

Cal Poly's commitment to diversity informs our efforts in recruitment, hiring and retention. Cal Poly is an equal opportunity employer.

Supplemental Information

CSU requires faculty, staff, and students who are accessing campus facilities to be immunized against COVID-19 or declare a medical or religious exemption from doing so.  Any candidates advanced in a currently open search process should be prepared to comply with this requirement. The systemwide policy can be found at https://calstate.policystat.com/policy/9779821/latest/ and questions may be sent to humanresources@calpoly.edu.

Following a conditional offer of employment, a background check (including a criminal records check) must be completed satisfactorily before any candidate may start work with Cal Poly. Failure to satisfactorily complete the background check may result in the withdrawal of the offer of employment. Current employees who are offered positions on campus will be required to undergo a background check for any position where a background check is required by law or that Cal Poly has designated as sensitive.

The person holding this position is considered a 'mandated reporter' under the California Child Abuse and Neglect Reporting Act and is required to comply with the requirements set forth in CSU Executive Order 1083 as a condition of employment.

Cal Poly, San Luis Obispo is not a sponsoring agency for staff positions (i.e. H-1B visas).

Positions are posted for a minimum of 14 calendar days.