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Business Applications Services Manager

Apply now Job no: 499981
Work type: Management (MPP)
Location: San Luis Obispo
Categories: MPP, Information Systems & Technology, At-Will, Full Time
Position Description

Job Summary

Under the general direction of the Director of Application, Data, and Integration Services (ADIS), this position leads and manages ADIS Business Applications Services team. This team provides Tier 2 support, application administration, deployment, monitoring, and sustaining engineering support for a broad and growing portfolio of applications and technology services, including both campus-wide and campus unit-specific services. Key examples include Dell Boomi integration platform, MS365 e-mail and related services, Canvas LMS, Class Climate, Interfolio, Advance CRM, PlanOn, Atlassian suite (Jira, Confluence, and Bitbucket), Campus Card, and printing services. The Operations Manager is tasked with developing staff, creating and promoting an environment that fosters collaboration, communication, and continuous improvement.

Department Summary

ITS is a fast-moving team that is responsible for helping Cal Poly achieve academic excellence through developing and implementing learning, teaching, and administrative solutions which leverage technology that aligns with strategic goals and objectives. With a focus on continuous improvement, ITS fosters innovation, supports constant learning, and develops people to their full potential. Our team of more than 150 professionals works in a DevOps environment to shape the technology landscape at Cal Poly.

Key Qualifications

  • Demonstrated expertise in building and leading an effective IT operations team by providing work direction, service level monitoring, incident resolution, performing appropriate escalations, and through continuous service improvement.
  • Demonstrated expertise in managing enterprise-scale technologies such as CRM, ERP, LMS, data warehouse, Identity and Access Management, data integration platforms, collaboration, document imaging, and workflow management systems.
  • Knowledge and practice of the principles of at least one of the following: ITIL, Lean Six Sigma, DevOps, or Agile.
  • Demonstrated skill in simultaneously managing multiple and complex projects.
  • Demonstrated skill in maintaining high quality/standards of work, initiative, ethics, commitment, and professional responsibility and judgment. Ability to represent the university in a professional and conscientious manner.
  • Skilled at building inclusive, effective teams and able to develop and empower staff to enable high performance and engagement.

Education and Experience

A Bachelor's degree and five (5) years of progressively responsible management and/or supervisory experience in the area of enterprise IT service management, software engineering, technology support, or a related field.


  • Salary commensurate with the background and experience of the individual selected.

  • Cal Poly offers a best-in-class benefits program, including health, dental and vision insurance, retirement participation in the Public Employees' Retirement System, and educational benefits for eligible employees. See our benefits website for additional information.

Cal Poly

Known for its Learn by Doing pedagogy, Cal Poly is the flagship of the world-renowned California State University system. Annually recognized as one of the top public universities in the nation, Cal Poly continues to offer an academic curriculum based on learned experience gained through real-world practice. Located in San Luis Obispo, Cal Poly is nestled comfortably among the coastal foothills, minutes from the Pacific Ocean and equidistant to the Bay Area and Los Angeles.

Cal Poly offers a best-in-class benefits program, including health, dental and vision insurance, retirement participation in the Public Employees' Retirement System, and educational benefits for eligible employees. See our benefits website for additional information.  

Diversity Statement

At Cal Poly, we believe that cultivating an environment that embraces and promotes diversity is fundamental to the success of our students, our employees and our community. Bringing people together from different backgrounds, experiences and value systems fosters the innovative and creative thinking that exemplifies Cal Poly's values of free inquiry, cultural and intellectual diversity, mutual respect, civic engagement, and social and environmental responsibility.

Cal Poly's commitment to diversity informs our efforts in recruitment, hiring and retention. Cal Poly is an equal opportunity employer. 

Supplemental Information

Must be willing to travel and attend training programs off-site for occasional professional development.

Must be able to work additional hours, including weekends, evenings, and occasional holidays, and adjust working hours to meet special jobs. 

The person holding this position is considered a 'mandated reporter' under the California Child Abuse and Neglect Reporting Act and is required to comply with the requirements set forth in CSU Executive Order 1083 as a condition of employment. 

Must be able to successfully pass a pre-employment background/fingerprint check.  

This position classification has been defined as "Exempt" and is not subject to the overtime provisions of the Fair Labor Standards Act (FLSA).

Cal Poly, San Luis Obispo is not a sponsoring agency for staff positions (i.e. H1-B visas).

Advertised: Pacific Daylight Time
Applications close:

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