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Technology Operations Lead

Apply now Job no: 493865
Work type: Staff
Location: San Luis Obispo
Categories: Probationary, Full Time
Position Description

Job Summary

The Technology Operations Lead is responsible for daily coordination of technology resources including IT portfolio management, service level governance, and supporting the Division of Student Affairs strategic vision through the use of technology.  This position has assigned oversight responsibilities for the delivery of information technology services for the Division and, as a senior leader for the Student Affairs Technology unit, serves as a primary point of contact and escalation for all Division technology resources.  This position interfaces closely with campus Information Technology Services, and University-wide partners to assure adherence to ITS standards and consistent application and adoption of CSU/University best practices.

Department Summary

Cal Poly’s division of Student Affairs delivers innovative co-curricular learning experiences that directly impact student recruitment, retention, and graduation. One of the largest divisions on campus, Student Affairs is committed to the active engagement, wellbeing, inclusion, and success of all students. In both 2017 and 2019, the division was named a Promising Place to Work by Diverse Issues in Higher Education for its leadership in employee diversity, staffing practices and workplace environment.

Student Affairs provides leadership, support and oversight of the following units: Associated Students, Inc. (student government, recreation facilities, Julian A. McPhee University Union, Orfalea Family and ASI Children’s Center); Intercollegiate Athletics; Equity and Transition (orientation programs, academic services, career services, disability resources); Campus Health and Wellbeing; Office of the Dean of Students (clubs and organizations, Greek Life, Safer, leadership, community service, commencement, cross-cultural centers, student rights and responsibilities, student retention and success support); Parent and Family Programs; and University Housing.

In addition, the Office of the Vice President for Student Affairs oversees divisional strategic planning, diversity and inclusion, assessment and research, marketing, information technologies, fund development, dining programming, and advocacy efforts to the community, policy makers, and the California State University Chancellor’s Office for all student engagement and programming outside of the classroom.

Student Affairs Technology is the information technology unit within the Division of Student Affairs, responsible for the design, development, and implementation of systems and services that support the Division in operational effectiveness and enhancing the student experience.

Key Qualifications

  • Working knowledge of agile/scrum project management approaches for large technology initiatives; ITIL, ITSM, and SLDC principles.
  • Demonstrated ability to review and act upon complex individual and organizational problems and make recommendations to influence change in policies.
  • Demonstrated ability to build and lead strong teams and to communicate in an effective and dependable manner, as well as establish and maintain cooperative working relationships.
  • Skilled ability to exercise tact, sound judgment, diplomacy, and discretion in appropriately handling confidential information and data, interpreting and applying rules, regulations, policies and procedures and/or recommending new policies and procedures.
  • Ability to apply campus information security policy and standards to develop specific security requirements.  Ability to apply security models and frameworks to ensure appropriate security is maintained.

Education and Experience

Bachelor's Degree and two years of relevant experience (additional qualifying experience may be substituted for up to two years of required education on a year-for-year basis).


Anticipated Hiring Range: $75,000 - $85,008 per year

Classification Range: $52,464 - $129,504 per year

Cal Poly

Known for its Learn by Doing pedagogy, Cal Poly is the flagship of the world-renowned California State University system. Annually recognized as one of the top public universities in the nation, Cal Poly continues to offer an academic curriculum based on learned experience gained through real-world practice. Located in San Luis Obispo, Cal Poly is nestled comfortably among the coastal foothills, minutes from the Pacific Ocean and equidistant to the Bay Area and Los Angeles.

Cal Poly offers a best-in-class benefits program, including health, dental and vision insurance, retirement participation in the Public Employees' Retirement System, and educational benefits for eligible employees. See our benefits website for additional information.  

Diversity Statement

At Cal Poly, we believe that cultivating an environment that embraces and promotes diversity is fundamental to the success of our students, our employees and our community. Bringing people together from different backgrounds, experiences and value systems fosters the innovative and creative thinking that exemplifies Cal Poly's values of free inquiry, cultural and intellectual diversity, mutual respect, civic engagement, and social and environmental responsibility.

Cal Poly's commitment to diversity informs our efforts in recruitment, hiring and retention. California Poly is an affirmative action/equal opportunity employer. 

Supplemental Information

Following a conditional offer of employment, a background check (including a criminal records check) must be completed satisfactorily before any candidate may start work with Cal Poly. Failure to satisfactorily complete the background check may result in the withdrawal of the offer of employment. Current employees who are offered positions on campus will be required to undergo a background check for any position where a background check is required by law or that Cal Poly has designated as sensitive.

The person holding this position is considered a 'mandated reporter' under the California Child Abuse and Neglect Reporting Act and is required to comply with the requirements set forth in CSU Executive Order 1083 as a condition of employment.

This position may be "Designated" under California State University's Conflict of Interest Code. This would require the filing of a Statement of Economic Interest on an annual basis and the completion of training within 6 months of assuming office and every 2 years thereafter.

Cal Poly, San Luis Obispo is not a sponsoring agency for staff positions (i.e. H1-B visas).

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