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Retention Specialist

Apply now Job no: 493077
Work type: Staff
Location: San Luis Obispo
Categories: Probationary
Position Description

Job Summary

The Retention Specialist will provide academic advisement to the undergraduate student population, focusing efforts on specific student groups (e.g., Cal Poly Scholars, active but not enrolled students, etc.) and utilize an advanced, developmental, intrusive, problem solving approach, rather than a prescriptive application, to assist students in degree completion. The Retention Specialist will work with the assigned colleges to directly support the advising retention plan. In collaboration with university colleges and divisions, the Retention Specialist will compile current Cal Poly retention strategies, track retention activities, assess efficacy, and recommend changes to administration.

Department Summary

University Advising, a division of Academic Affairs, is responsible for integrating, facilitating, coordinating, synthesizing, enabling, and fostering outcomes driven efforts that support student success (e.g., retention, persistence, and graduation). This responsibility is carried out through the Mustang Success Center (MSC) where the Assistant Vice Provost works closely with the MSC director to develop the vision and provides the leadership to ensure consultation and the successful collaboration between administrators, faculty (e.g., Academic Senate), staff (e.g., student services professional advisors) and students both within the division and externally. University Advising is committed to supporting a campus-wide student centered approach and providing consistent communication related to advising. Working collaboratively with the Director for the MSC as well as the advising staff, develop and implement programs to support the academic success of Cal Poly students regardless of college/department affiliation.

Key Qualifications

  • Develop an annual retention plan using resources from across the University’s Colleges and Divisions to create an actionable set of retention measures.
  • Develop retention programs using data and predictive models that can be scaled across colleges.
  • Track in real time, activities across the campus related to the overall retention strategies and inform campus leadership regarding needed changes to mitigate any retention declines.
  • Coordinate the retention functions at the advising program level and evaluate the University’s wide array of retention programs to ensure student success and make recommendations for continuous improvements.
  • Develop measurable retention strategies and action plans for key student cohorts across campus.

Education and Experience

Bachelor's degree and five years of professional experience in one of the student services program areas or in a related field; OR a Master's degree and four years of experience.

Cal Poly

Known for its Learn by Doing pedagogy, Cal Poly is the flagship of the world-renowned California State University system. Annually recognized as one of the top public universities in the nation, Cal Poly continues to offer an academic curriculum based on learned experience gained through real-world practice. Located in San Luis Obispo, Cal Poly is nestled comfortably among the coastal foothills, minutes from the Pacific Ocean and equidistant to the Bay Area and Los Angeles.

Cal Poly offers a best-in-class benefits program, including health, dental and vision insurance, retirement participation in the Public Employees' Retirement System, and educational benefits for eligible employees. See our benefits website for additional information.  

Diversity Statement

At Cal Poly, we believe that cultivating an environment that embraces and promotes diversity is fundamental to the success of our students, our employees and our community. Bringing people together from different backgrounds, experiences and value systems fosters the innovative and creative thinking that exemplifies Cal Poly's values of free inquiry, cultural and intellectual diversity, mutual respect, civic engagement, and social and environmental responsibility.

Cal Poly's commitment to diversity informs our efforts in recruitment, hiring and retention. California Poly is an affirmative action/equal opportunity employer. 

Supplemental Information

Following a conditional offer of employment, a background check (including a criminal records check) must be completed satisfactorily before any candidate may start work with Cal Poly. Failure to satisfactorily complete the background check may result in the withdrawal of the offer of employment. Current employees who are offered positions on campus will be required to undergo a background check for any position where a background check is required by law or that Cal Poly has designated as sensitive.

The person holding this position is considered a 'mandated reporter' under the California Child Abuse and Neglect Reporting Act and is required to comply with the requirements set forth in CSU Executive Order 1083 as a condition of employment.

This position may be "Designated" under California State University's Conflict of Interest Code. This would require the filing of a Statement of Economic Interest on an annual basis and the completion of training within 6 months of assuming office and every 2 years thereafter.

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